Abstract
This study aims to clarify the mediating role of three factors including corporate governance, perceived performance, and financial performance in the relationship between digital transformation and sustainable business among Joint Stock Commercial Banks (JSCBs) in Vietnam. Data were collected from 270 customers with banking experience at JSCBs and analyzed using partial least squares structural equation modeling (PLS-SEM). The results reveal that corporate governance and financial performance play statistically significant mediating roles in the relationship between digital transformation and sustainability. In contrast, there is no conclusive evidence supporting the mediating role of perceived performance in this association. These findings not only contribute empirical insights to the theory of digital transformation and sustainable development in the banking sector but also offer valuable managerial implications for JSCBs in designing digital strategies and enhancing competitive capabilities in the digital age.
Keywords: Digital transformation, sustainable business, financial performance, corporate governance, perceived performance.
JEL classification: G21, G17, G3.
DOI: 10.63767/TCKT.35.2025.144.153
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Ban biên tập Tạp chí Kinh tế & Quản trị Kinh doanh
Phòng 514, Nhà điều hành, trường Đại học Kinh tế & Quản trị Kinh doanh
Địa chỉ: Phường Tân Thịnh, thành phố Thái Nguyên
Email: tapchikt-qtkd@tueba.edu.vn; Điện thoại: 0208.3903373
