Abstract
The Balanced Scorecard (BSC) model is one of the contemporary management methods to help businesses comprehensively assess the completion and effectiveness of their business strategy through financial and non-financial indicators. This method has been implemented at Vietnam Posts and Telecommunications Group (VNPT) over the years. Through practical application at VNPT Lam Dong Business Center, the study was conducted to explore the critical factors for successful implementation of BSC in the context of Vietnamese enterprises. The data was collected through a survey of all staff at the center. Regression analysis shows that the ease of use, usefulness, leadership involvement, corporate culture and internal communication are the factors that have positive impacts on the implementation of this method. The study provides statistical evidence and governance implications for other businesses that intend to implement BCS.
Keywords: Balance Scorecard, contemporary management method, VNPT, Lam Dong.
JEL classification:M15, M2.
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Ban biên tập Tạp chí Kinh tế & Quản trị Kinh doanh
Phòng 514, Nhà điều hành, trường Đại học Kinh tế & Quản trị Kinh doanh
Địa chỉ: Phường Tân Thịnh, thành phố Thái Nguyên
Email: tapchikt-qtkd@tueba.edu.vn; Điện thoại: 0208.3903373
