Abstract
A study was conducted on the awareness of managers, tourists and people living in Ha Long Bay, Quang Ninh Province, to assess the quality of tourism services, to analyze the impact of tourism on the economic development of Quang Ninh province and the support of managers, tourist enterprises and tourists to the development of tourism in the locality. Primary data was collected in 2017 through in-depth interviews, structured questionnaire with 909 respondents including: 177 managers, 341 enterprise’s CEO and 391 tourists about the role of Ha Long Bay for socio-economic development of Quang Ninh province, the problems of Ha Long Bay in terms of garbage disposal, water distribution, security, and accommodation as well as their recommendation for tourism development in Ha Long Bay, Quang Ninh province. The findings showed that, on the whole, respondents viewed that garbage disposal, water distribution, security and order, and accommodation in Ha Long Bay still existed drawbacks due to many different causes. Based on that, the article suggests a number of solutions and recommendation to enhance the quality of tourism services in Ha Long Bay, Quang Ninh province.
Keyword: Ha Long Bay, quality of tourism services, socio-economic development, Quang Ninh province.
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Ban biên tập Tạp chí Kinh tế & Quản trị Kinh doanh
Phòng 514, Nhà điều hành, trường Đại học Kinh tế & Quản trị Kinh doanh
Địa chỉ: Phường Tân Thịnh, thành phố Thái Nguyên
Email: tapchikt-qtkd@tueba.edu.vn; Điện thoại: 0208.3903373
