Abstract
The study explores the impact of organizational culture factors of work performance, with job satisfaction serving as a mediating variable. The research sample consists 400 employees working in the service sector, and data were analyzed using AMOS-SEM. The results indicate that adhocracy culture and clan culture positively influence job satisfaction, whereas hierarchy culture and market culture have negative effects. Moreover, job satisfaction serves as a mediator in the relationship between organizational culture and job performance. The theoretical contribution of the study lies in demonstrating that adhocracy and clan cultures enhance both job satisfaction and job performance, including both in-role and extra-role. The research findings also provide practical implications for managers, suggesting that fostering a creative and clan-oriented culture can improve job satisfaction and performance, thereby contributing to sustainable development.
Keywords: Organizational culture, In-role job performance, Extra-role job performance, Job satisfaction.
JEL classification: M14, M5, M51.
DOI: 10.63767/TCKT.35.2025.93.103
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Ban biên tập Tạp chí Kinh tế & Quản trị Kinh doanh
Phòng 514, Nhà điều hành, trường Đại học Kinh tế & Quản trị Kinh doanh
Địa chỉ: Phường Tân Thịnh, thành phố Thái Nguyên
Email: tapchikt-qtkd@tueba.edu.vn; Điện thoại: 0208.3903373
