Abstract
This study aims to evaluate the citizen satisfaction of the quality of fishery public administration services in Thai Binh province. Based on data collected from 280 citizens, the study used data analysis methods including descriptive statistics, Cronbach’s Alpha test, exploratory factor analysis, confirmatory factor analysis, and structural equation modelling. The results indicated that agency image has a direct impact on citizen satisfaction of the quality of fishery public administration services. In addition, technical quality and functional quality have an indirect impact on citizen satisfaction. Based on the results, the study puts forward some important managerial implications to improve citizen satisfaction of the quality of fishery public administration services in Thai Binh province in the future.
Keywords: agency image, citizen satisfaction; functional quality; technical quality; fishery public administration services.
JEL classification: M38; Z18.
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Ban biên tập Tạp chí Kinh tế & Quản trị Kinh doanh
Phòng 514, Nhà điều hành, trường Đại học Kinh tế & Quản trị Kinh doanh
Địa chỉ: Phường Tân Thịnh, thành phố Thái Nguyên
Email: tapchikt-qtkd@tueba.edu.vn; Điện thoại: 0208.3903373
