Employees’ satisfaction has become one of the strategic issues in organizational settings which contributes to organizational success. Hence this research will shed light on a variety of theories, frameworks and statistical techniques in order to examine the impacts of Human Resource competencies on employees’ satisfaction. The five hypotheses tested are: (1) Business acumen has a positive impact on employees’ satisfaction, (2) Organizational architecture has a positive impact on employees’ satisfaction, (3) Interpersonal Communication has a positive impact on employees’ satisfaction, (4) Relation management has a positive impact on employees’ satisfaction, and (5) Trust Management has a positive impact on employees’ satisfaction. The authors conduct quantitative research using questionnaires as the main instrument to analyze the data received based on the procedures of Reliability Test, Exploratory Factor Analysis, Correlation Coefficient and Regression Model. According to the statistical findings, business acumen, interpersonal communication and relation management have positive impacts on employees’ satisfaction. These findings have led to certain recommendations for the Board of Directors of Sunshine Group in terms of improving employees’ satisfaction in the workplace.
Keywords: Human Resource competencies, Employees’ satisfaction, Business Acumen, Interpersonal communication, Relation Management
JEL classification: M, M12, M5, M2.
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Phòng 506, Nhà điều hành, trường Đại học Kinh tế & Quản trị Kinh doanh
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